Skip to main content
News
Blog
Subscribe
Cart
LOGIN
+44 (0) 117 929 4515
info@parnglobal.com
You Tube
Linked In
Twitter
RSS
Toggle navigation
Toggle search
Search
Search
PARN
About
Toggle
About Us
About the Sector
Our Team
Steering Group
Sponsorship
Toggle
About Sponsorship
Current Sponsors
Partners
Toggle
PIB
Media & PR
Contact Us
Privacy Policy
Membership
Toggle
About PARN Membership
Toggle
Benefits of Membership
Benefits of Digital Membership
Membership Fees
Our Members
What Our Members Say
Special Interest Groups
Toggle
CEO Forum
Regulation Special Interest Group
Finance Special Interest Group
CPD Forum
EDI Special Interest Group
Accreditation SIG
Join Now
Member Login
Research
Toggle
Our Research
Current Projects
Customer Service Benchmarking
Ask the Network
Professional Body Benchmarking
Financial Benchmarking
CPD
Toggle
E-learning for Professionals
Approaches to CPD Measurement
CPD and Higher Education Institutions
Professionals' Views on CPD
Equality, Diversity & Inclusion
Toggle
Embracing Equality & Diversity
Diversity Toolkit
Equally Professional
Socioeconomic Barriers of the Professions
Membership
Toggle
Managing Member Networks
New Approaches to Member Relations
Why Join?
Social Networking
Internationalisation
Professional Ethics
Toggle
Ethical Codes
Ethical Competence
Professional Standards & Regulation
Toggle
Best Practice in Complaints & Discipline
Foundation Degrees
Three Pillars of Professional Standards
Strategy, Management and Operations
Toggle
Stakeholders
Growing Pains
Consultancy
Toggle
Why Use PARN?
Achieving Chartership
Membership
Toggle
Membership Strategy
Member Networks
Member Surveys
Focus Groups
CPD
Toggle
CPD Strategy
CPD Process
CPD Provision
Professional Standards
Toggle
Developing Entry Routes
Competency Frameworks
Ethical Code Analysis
HR
Toggle
Bespoke In-House Training
Organisation Structural Review
Recruitment Support
Vacancy Services
Strategy
Toggle
Foundation Documents Review
Strategic Planning
Financial Strategy & Metrics
Healthchecks
Forming a Professional Body
Achieving Chartership
Governance
Toggle
Governance Review & Restructure
Board Facilitation
Board Performance Review
Induction & Training
Training & Events
Toggle
All Upcoming Events
Conference
Training
Why Choose PARN Training?
Bespoke In-House Training
Pricing & Discounts
Jobs
Toggle
Our Vacancy Service
Lay Member Register & Service
Commissioning Editor at the ISTC
CEO at IGEM
Training Officer at RTPI
Publications
Toggle
Publications Shop
Sector Review
Members'
Area
H
Ask the Network Results
Research Publications
Free Reports
Presentations from Our Events
Online Learning
Useful Links
Analysing Member Services: A Strategic Perspective
Andrew Friedman and Jane Mason (2003)
This book considers the services provided by professional bodies in a broad context. It explores the responses of professional bodies to pressures for service development from market competition and the notion that professionals should somehow insure clients and employers against risks.
Based on a comprehensive survey of 340 websites of UK professional associations and membership organisations, this book provides a wealth of information on their service offerings. It provides a new model to support strategic evaluation, as a basis for considering whether services offered are balanced, sufficient or excessive and in keeping with the mission and image of the association.
Based on interviews with 6 professional bodies, 3 focus groups with members and an online survey of 78 UK associations, the book provides insights into some key issues in developing and marketing services: researching, targeting, communicating, and charging for services. The book also highlights how some associations are responding to the diverse needs and interests of their members.
Analysing Member Services can be usefully employed by professional associations to facilitate self reflection, evaluation and benchmarking.
The research behind the book was supported by a consortium of 6 professional associations. The Professional Associations Research Network (PARN) is a membership organisation dedicated to the support of good practice among professional bodies. PARN is based at the Management Research Centre at the University of Bristol.
Your price:
30.00
Quantity:
Similar products
CPD: Lifelong Learning of Millions
Professional Body Sector Review 2018
Financial Benchmarking Report for Professional Bodies 2017-18: Non-Member PDF
Member Experience: New Directions & Innovation at Professional Bodies [digital]
Member Experience: New Directions & Innovation at Professional Bodies
Membership Fees & Structures in Professional Bodies [Digital]
Report: Financial Benchmarking for Professional Bodies: 2013-14
LATEST SECTOR NEWS
PARN Blog: Government Loan Support and professional bodies.
10/8/2020
PARN Blog: What is in an acronym?
7/20/2020
PARN Blog- The crisis: déjà ve with the 2008 financial crisis?
6/22/2020
next
View Latest News
{1}
##LOC[OK]##
{1}
##LOC[OK]##
##LOC[Cancel]##
{1}
##LOC[OK]##
##LOC[Cancel]##