About the role
Job Title: Membership Team Leader
Location: Rugby, CV21 3HQ, UK
Salary: £24,000 - £28,000 (depending on experience)
We are a multi-national institution with primary offices in the UK and Australia. Our members are found in a wide range of industry sectors, and at different stages of their careers, from students and graduates in training through to senior Fellows at the very highest levels of leadership in business and academia.
We support our members in applying their expertise and experience to make an influential contribution to solving major global challenges, and are the only organisation to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration. We are working towards ISO 9001 accreditation with the goal of achieving certification in 2020.
We are looking for a Membership Team Leader to be responsible for the supervision of our transactional membership administrator team. You will be responsible for managing all day-to-day aspects of delivering support to members and prospective members around membership and registration applications, as well as CPD sampling related activity.
Educated to at least A Level or equivalent (degree desirable); you will have at least 3 years’ experience working in a similar role with day to day supervisory experience of a team of administrators. You will have deep subject matter knowledge of IChemE’s qualifications offering, and experience and understanding of working with volunteers, within an international environment.
Approximately 50% of this role involves managing staff at a day to day level and managing workloads and membership processes. The remaining 50% involves carrying out transactional membership administrator work.
Core responsibilities of the role include:
- Day-to-day supervisory management of the membership administrator team (including CPD sampling activity) including but not limited to PDRs, time reporting, performance, quality assurance, planning, recruitment and training
- Deputisation for Head of Member Services
- Assisting the membership team with issues and non-standard cases, and plan and provide training
- Providing advice to (potential) members on matters related to membership and registration
- Processing membership/registration applications, including liaison with member volunteers
Due to IChemE’s international nature, this position requires a willingness to work flexibly and to engage in business discussions outside of normal working hours. The position is based at our Rugby office although some occasional travel may be required within the UK. Only applicants eligible to work in the UK will be considered.
This is a full-time role based on 37.5 hours per week working Monday through to Friday.
Starting salary will be in the region of £24,000 - £28,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme. Only candidates eligible to work in the UK will be considered.
How to apply
Please provide a CV and a cover letter highlighting your experience against the areas listed above and why you think you are the ideal candidate for the role. To request a copy of the full job description or to formally apply for the position, please email our HR team, email: email@example.com.
(Please note that applications sent without a cover letter will not be reviewed).
Closing date: close of business Monday 21 October 2019 however IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish. An immediate start date can be available for the right candidate.
Interviews are likely to take place Monday 24 October 2019.
For more details about this and other vacancies at IChemE, visit www.icheme.org/jobs