Maintaining good customer service is critical to running a successful business. But do we really know what good customer service looks like?
Benchmarking options that are currently available tend to be expensive and not always tailored to the professional body sector. In order to bridge this gap, PARN has created a customer service questionnaire, open to both member and non-member organisations at a relatively small fee. After trialing the survey in 2016, we're now looking forward to running this popular project again in 2018.
“The customer service project ran very smoothly, the PARN team was very knowledgeable, extremely easy to work with and very responsive. As a result the survey was delivered on time and was run as expected, in a very professional manner.”
Chartered Institute of Linguists, 2016
We will host the online survey, collect survey responses and produce benchmarking reports (see below).