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How Can We Help Your Membership?

We believe that membership recruitment, retention and growth must be placed in the broad context of member relations. Member services must be strategically considered within the wider framework of professional body membership value.

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Membership Strategy


Having built a substantial knowledge base, extensive benchmarking data and published a book on The Growing Pains of Smaller Professional Associations : Key Issues and Interesting Practice, we are ideally placed to advise you in the early stages of development.


We give you long-term support and provide input when you need it, whether through individual consultancy days or larger projects tailored to your organisation.

Member Networks


Member networks are at the heart of how professional bodies function, but they can be hard to manage. Issues over autonomy, budget-setting, identity and control can arise. Our expertise on this topic informs our work in supporting your review of your networks.


We advise you on how to structure, manage, fund and support your networks with a focus on how volunteers are trained and managed. With our support, understand how these networks can feed back into your organisation and its governance.

Member Surveys


We believe that to develop and be successful, it's important to find out what your members think of you and what you do for them.


Member surveys give your organisation a profile of your membership and your members' professional practice, as well as their views on your services and activities. You will gain insight into your members’ levels of satisfaction with your current services and find out what they want in the future.

Focus Groups


Focus groups inform your market research. They help you to better understand your members' and stakeholders' views, leading to results that can make a real difference to your organisation.


We can help you discover what your members think, how they feel and what they want from you as their professional body.